Throughout this page, the terms “TGA Living”, or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.
Privacy and security
Please note that this statement does not extend to websites that are linked to this website. You should refer to the privacy policies of any such websites for further details about their use of your personal information.
What do we mean by “personal information?”
For us, “personal information” means information which identifies you, like your name or email address. Any information that does not identify you is “non-personal information.”
If we store your personal information with information that is non-personal, we will consider the combination as personal information. If we remove all personal information from a set of data then the remaining data will be classed as non-personal information.
General Use Of Your Information
When does TGA Living receive your personal information?
We collect personal information about you when you provide it to us. We only collect personal data relevant to the type of transactions you make with TGA Living.
For example, when you contact TGA Living to purchase an item online or sign up to any of TGA Living’s online content, such as newsletters or competitions, or you telephone, email or write to TGA Living, we may receive and retain personal information about you.
If you engage with our social media accounts, such as Twitter and Facebook, we may receive personal information about you then too. If you use these networks, their privacy policies apply, and we encourage you to read them.
The information we collect is relevant to the type of transaction you are entering into. It may include details such as your name, email address, postal address, telephone or mobile number.
When you make a payment online, TGA Living does not receive any financial information. This information is transmitted from you to our third party vendors for processing. The third party vendor for the website is Sage Pay Europe Limited. This information is displayed at the time of the transaction.
Sensitive Personal Data
We do not collect “sensitive personal data” about our customers, such as information about your health status, unless there is a clear reason for doing so. For instance, this information is needed when we obtain VAT exemption information in order for us to supply products and services free from Value Added Tax. Clear notices will be provided on payment processing forms so that it is obvious what information we need and why we need it.
All sensitive personal data is stored on a secure database, to which only a limited number of relevant staff have access. It is deleted when no longer relevant, is never shared with third parties unless we are legally required to do so, and is available to you at any point should you wish to see it.
How will TGA Living use your personal data?
TGA Living will use the details that you supply during the registration process to enable you to make purchases from the range of products that we have made available online. We may also use your data for marketing purposes, if you have given us permission to do so.
We will also use your personal information for administrative reasons, such as to answer your correspondence, keep your records up to date or to implement your instructions (for example, to ensure you no longer receive marketing information if you tell us to stop sending it to you).
We will use your personal information for the following purposes:
For administrative reasons, including:
- “service administration”, which means that TGA Living may contact you for reasons related to the completion of commercial or other transactions you have entered into with us, your eligibility for VAT exemption if claimed, or online content you have signed up for;
- in relation to correspondence you have entered into with us whether by letter, email, social media or any other means, and to contact you about any content you provide;
- for internal record keeping so as to keep a record of your relationship with us;
- to keep your data up to date - for instance we use the Royal Mail's data on postal address changes to ensure that we can maintain contact with you where we believe you are happy to be contacted by post. We also use services which notify us of the recently deceased to avoid any distress that continued communications would cause;
- to implement any instructions you give us to with regard to withdrawing consent to send marketing information;
- to use IP addresses to identify the location of users, which allows us to block disruptive use and to establish the number of visits from different countries;
- to analyse and improve the activities and content offered by the TGA Living website to provide you with the most user-friendly navigation experience. We may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes.
If you have given us permission to do so, we may also use your contact details to provide you with information regarding our products and services. We will not do this unless you have given us additional, specific consent to use your data for this purpose.
Unless legally required to do so we will not provide your information to third parties without your consent.
How do we use personal information collected prior to May 2018?
The way that we collect your consent to send you marketing information has changed since the new General Data Protection Regulation (GDPR) came into force. If you sent us an enquiry, registered an online account or made an online purchase before May 2018, we asked you whether you were happy to receive marketing communication at that time. Unless you opted out from receiving such communication at that point, we will have registered you as being happy to receive these materials.
The GDPR includes an exception known as the ‘soft opt-in’. This allows organisations to send marketing communications by email to individuals who have previously purchased similar goods and services, provided they were given the opportunity to opt out at the time of purchase.
In TGA Living’s case, this allows us to send marketing emails to those who have previously enquired about our products or services, created an online account or purchased products online as long as they did not opt out from receiving these emails at the time. We apply a 24-month time limit to this consent, and stop sending emails once this time period has elapsed. We will not use the “soft opt in” option if you have opted out of receiving email, either at the time of signing up or by subsequently unsubscribing from our mailing list.
If you are receiving marketing communications as a result of the soft opt-in being applied and would like to change this, you can click on the ‘unsubscribe’ link which is included in all of our marketing emails, or you can contact us directly by post, phone or email. Customers who have an online account can adjust their data-handling and marketing consent via the login area. See below for our contact details.
How do we keep your data secure?
We take all necessary steps to ensure any information you provide to us online is safe, secure and managed correctly. In order to prevent unauthorised access or disclosure of this data we have put in place suitable physical, electronic and managerial procedures.
The information you provide to us over the internet via this website is encrypted using secure socket layer technology (SSL).
Any personal information stored on our servers is not publicly accessible. The data is secured and can only be accessed by authorised TGA Living staff on a “need to know” basis.
How long will TGA Living keep your personal information?
We will only hold your personal information on our systems for as long as we need to. Once your data is no longer required, or if you request that we do so, we will delete your information from our database.
We will treat any consent you give us to share marketing materials with you as lasting for 24 months. After 24 months has elapsed from the date upon which you granted consent, we will either ask you to re-grant us permission to contact you, or will remove your details from our database.
If you have registered an account with our website we will keep your details for as long as you wish to continue to use the account for purchasing products and services from us. If you stop logging into your account, we will delete your account and the personal information associated with it from our database once 24 months has elapsed from your last login date. Should you wish to make a further purchase after this, you will need to re-register with us.
If you request that we stop sending you marketing materials we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us (this allows us to specifically exclude your data when we generate mailing lists or undertake other marketing activity).
If you contribute material to us, such as product reviews, we will only keep your content for as long as is reasonably required to continue to be of benefit to other website visitors, e.g. promoting the product to which a review pertains.
How can you control what we send you or request we update your personal information?
The accuracy of your information is really important to us. We want to ensure that we are able to communicate with you in ways that you are happy with, and to provide you with information that is of interest. You can tell us that your details have changed or change the way that we communicate with you in a number of ways.
If you wish to change how we communicate with you, or update the information we hold, then please contact our DPO (Data Protection Officer) Julie Stokes:
Post: TGA Mobility, Woodhall Business Park, Sudbury, Suffolk, CO10 1WH
Telephone: 01787 882 244 (Mon-Fri 9am-5pm)
Additionally you can opt out of email separately:
Email - You can opt out of marketing emails at any time by clicking the unsubscribe link in any marketing email from TGA Living.
If you have an online account, you can adjust your data-handling and marketing consents and preferences by logging into your account, going to ‘My account’ and selecting ‘No thank you’ under the section headed ‘Contact permission’.
How long will it take for these changes to be effective?
When you request that we stop sending you marketing information, we aim to update our records within the following timescales:
Information sent to you via email - 24 hours (next working day) from receipt of email
Telephone calls - 24 hours (next working day) from receipt of request to opt out of receiving calls
Information sent to you by mail - 28 days from receipt of 'do not mail' request. This period is longer than for other channels due to the production times for mailing campaigns, and in most cases we would expect the change to be effective much more quickly.
You have the legal right to request a copy of the personal information we hold about you and to have any inaccuracies corrected.
What Other Information Do We Gather?
In addition to information gathered directly (as outlined above), we also gather information indirectly. This information does not identify you to us, but allows us to analyse how our website is being used, ensures that the site runs smoothly, and allows us to make improvements to our online service.
In common with most websites we have access logs. These logs record information on user activity on the site and are aggregated to produce summary information, allowing statistics about the popularity of the website to be compiled.
Access log files do not contain any personal information and do not identify you to us. TGA Living reserves the right to store this aggregated information indefinitely.
Please see our below to find out more about our cookie usage across this website.
How can you contact us?
This website is owned and operated by:
TGA Mobility, Woodhall Business Park, Sudbury, Suffolk, CO10 1WH
If you have any questions about this privacy statement or any other matters concerning this website or you wish to report a technical error, please get in touch using the various options available on the contact page.
The TGA Living website creates cookies, in order to give you a better browsing experience. These cookies contain no personal information, but help our site to run more smoothly on your computer.
About cookies on our website
A cookie is a small file of letters and numbers that we place onto your device. It is used to tailor your experience either for the duration of your visit (using what is known as a “session” cookie) or for repeat visits (for which we store what is known as a “persistent” cookie).
We also use “analytical” cookies which allow us to recognise and count the number of times you visit and to see how you move around our website.
Some cookies are set directly by us, while others are set by trusted third parties.
Types of cookies
There are several types of cookies in use on this site. Some of these are set by us, and some are set by trusted third parties.
How are these cookies used?
Cookies set by us
Persistent cookies are used in cases where your interactions need to be remembered across multiple visits, such as recalling items you have added to the shopping basket. This type of cookie can be removed by finding the ‘clear history’ option in your web browser and selecting cookies as one of the items to be deleted.
Session cookies are also in use on this site. These only last for the duration of your visit. They store information on your short term interactions with the site, such as whether you are logged in to your user account (if you have one).
We reserve the right to add further cookies in the future if we feel they will be beneficial for the performance of this website.
Cookies set by third parties
In addition to cookies set by us, we allow trusted third parties to place cookies on our site.
We use Google Analytics, a free service offered by Google that gathers detailed information about your activity on this website. It does not gather any personal information, but it helps us to measure the way that you and other users move around the site with a view to improving your experience over time. Find out more about the cookies gathered by this service.
This lets us see when you have come to our website via a Facebook advert or post. We can’t see any personal information about you, but it helps us to make our Facebook pages and adverts more relevant and useful to all of our Facebook followers. Find out more about Facebook’s privacy policies.
Google Website Call Tracking
This helps us to track how many phone calls are made to us when the phone numbers displayed on our website or online adverts are clicked. We can’t see any personal information about you, but it helps us to make sure that our phone number is in the right place on our site and that our adverts are effective. Find out more Google’s privacy policies.
Hotjar Tracking Code
This lets us see where you have interacted with dynamic elements on our website pages such as adding products to the shopping basket. We can’t see any personal information about you, but it helps us to make sure our pages are laid out in a user-friendly way. Find out more about Hotjar cookies.
This means that if you have have visited our site, you may be shown adverts about our products when you visit other websites which display advertising. We can’t see any personal information about you, but it helps us to market our products to people who have shown an interest in us. Find out more about adword remarketing and how to control or disable this service.
Are cookies safe?
Yes, cookies are completely safe and do not hold any personal information such as your home address, date of birth or credit card details.
If you would like to find out more about cookies, visit www.aboutcookies.org.uk
What if I don’t want cookies?
If you are not comfortable with our website using cookies please change your browser settings or navigate away from this website. Please note that by not using cookies some of the website's features may not be available.
You can manage or block the cookies set by us, or indeed any other website, should you wish to do so. This can be done via the browser settings on your device. If you have already consented, you can withdraw your consent at any time using these settings.
For more comprehensive information on the subject of blocking cookies please visit www.aboutcookies.org.uk. If you wish to specifically manage or block cookies on the browser of your mobile device you may need to refer to the manual for the handset.
You should be aware that restricting or blocking cookies may have an impact on the functionality of this website and effect the intended experience.
We reserve the right to embed content from websites such as YouTube and Vimeo. As a result you should check the relevant third party website for more information about those cookies.
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the graphics and photographic imagery. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
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- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
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